Returns

We are pleased to offer a no quibble 30 day returns guarantee for any reason for a refund. Simply print off the returns paperwork (downloaded a copy here) and fill in the paperwork with the necessary details and send the items back to us.

 

Return address:

Looyenbeemd 10,

Eindhoven,

Netherlands 5652 BH

 

All our garments must be checked before use, with the understanding that we do not accept returns of worn garments, unless a defect has become apparent quickly after initial wear. 

 

Information to provide for returns:

You can return eligible items for a refund within 30 days.

Your return will be processed within 14 days of receipt of the package.

Please complete the returns form enclosed with your package and return ensuring your account details/order details are clearly visible.

All returned items, unless defective, must be in unworn and resalable condition, including garment bags, packaging, and accessories. 

 

Please note: any garments received that have names written in the labels or have stickers on the carriers will not be accepted for return.

We advise all customers to return items with tracked delivery and obtain proof of postage as the parcel is your responsibility until it reaches us.

 

Items eligible for returns:

Unwanted products in new, unworn condition with tags still attached and unmarked/unlabelled original packaging.

Tights, underwear and foot accessories in their original, sealed, and unopened packaging.

CDs and DVDs in their original sealed packaging.

 

Not eligible for return:

Any product that is returned with writing in the label, on the carrier or has had stickers attached to the carrier.

Non-regular stock items such as items being delivered from a third-party partner and made-to-order or custom items.

Hats, wigs, hair accessories, masks, and foot accessories.

Underwear with the hygiene sticker not intact or labels removed. This includes bras, bra straps, briefs, body tights, undergarments/liners, dance supports/dance belts, socks.

Toiletries including makeup and brushes that are unsealed after delivery.

Items without accessories included.

Worn or washed items. This is due to hygiene reasons.

Items returned outside of our 30 days returns policy.

Please note that returned items may take up to 14 days to process once we receive them.

  

Incorrect and defective items

If you have received an incorrect or defective item, please contact us before returning the item.

Please email us photos of the item you received in error or the faulty item to hello@dancedirect.eu along with your account reference, order number and the incorrect or faulty item code. We will then arrange for replacements to be sent to you and advise you on how to proceed with the incorrect or faulty item.